Shipping policy

Shipping Policy – Bippz Klothing

At Bippz Klothing, every order is carefully packed and prepared with care and attention to detail. Please allow sufficient time for us to process and dispatch your order.

Processing Time

All orders require up to 14 business days to process before shipping.
Business days exclude weekends and public holidays in South Africa.
You will receive an email notification with tracking details once your order has been dispatched.

Shipping Rates

Shipping rates are calculated at checkout based on your order total and delivery location. Rates and promotions are subject to change without prior notice. Any applicable discounts or free shipping offers will be reflected automatically at checkout.

Delivery Time (after processing)

We use trusted South African couriers to deliver your order safely to your door. Once your order is shipped, expected delivery times are as follows:

Major cities and towns: 2 to 5 business days
Outlying or rural areas: 4 to 7 business days

Please note: Delivery time is in addition to the 14-business day processing time.

Remote & Outlying Areas

Remote and outlying areas may incur an additional delivery charge based on the courier's quoted rate for your specific location. Customers will be contacted before dispatch with the applicable surcharge, and delivery will only proceed upon confirmation and payment of the additional amount.

PO Box Addresses

We are unable to deliver to PO Box addresses. Please provide a physical street address when placing your order.

Order Confirmation and Tracking

You will receive:

An order confirmation email after placing your order
A shipping confirmation email with tracking information once your parcel is dispatched.

If you haven't received tracking information after 14 business days, please contact us at info@bippzklothing.com.

Lost or Damaged Parcels

In the event of a lost or damaged parcel, please contact us within 14 days of the expected delivery date at info@bippzklothing.com. We will liaise with the courier on your behalf to resolve the matter as quickly as possible.

Delays and Public Holidays

We are not liable for courier delays due to:

Load shedding
Severe weather
Strikes or service disruptions
Public holidays

We will always do our best to keep you informed if any delays occur.

Delivery Area

We currently ship within South Africa. If you are based outside South Africa and would like to place an order, please contact us directly to discuss delivery options.

Incorrect Address

Please ensure your delivery address is correct before confirming your order. Bippz Klothing is not responsible for packages sent to incorrectly provided addresses.