Refund policy

Return & Refund Policy – Bippz Klothing

At Bippz Klothing, your satisfaction matters. This policy is in accordance with the Consumer Protection Act 68 of 2008 (CPA) of South Africa.

Our Return Window

You have 30 calendar days from the date you receive your order to request a return. After 30 days, we are unable to accept returns unless the item is found to be defective.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

The item must be unworn, unwashed, and unused
All original tags must still be attached
The item must be in its original packaging
A receipt or proof of purchase is required

We do not accept returns on items that have been worn, washed, damaged by the customer, or returned without original tags and packaging.

Non-Returnable Items

The following items cannot be returned:

Sale or discounted items
Gift cards
Items without original tags or packaging
Worn or used items

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at info@bippzklothing.com with photos of the item and packaging. We will resolve the issue at no cost to you, in line with Section 56 of the CPA which provides an implied warranty of quality on all goods sold.

Return Shipping Costs

If the item is damaged, defective, or incorrect, return shipping costs are covered by Bippz Klothing.
For all other returns or exchanges, return shipping costs are the responsibility of the customer.

How to Start a Return

Email us at info@bippzklothing.com with your order number and reason for return
Wait for approval and return instructions — do not send items back without prior approval
Ship the item to the return address provided in your approval email
Items sent back without prior authorisation will not be accepted

Exchanges

To exchange an item (e.g. for a different size):

Follow the return process above
Once your return is approved, place a new order for the desired item

Please note: Exchanges are subject to stock availability. If your desired size or item is out of stock at the time of exchange, we will issue a store credit or full refund instead.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection within 3 business days. If approved:

Your refund will be processed to your original payment method within 10 business days
Please allow additional time for your bank or payment provider to reflect the refund
If more than 15 business days have passed since approval and you haven't received your refund, contact us at info@bippzklothing.com

Your Rights Under the Consumer Protection Act (CPA)

In terms of the CPA 68 of 2008:

You have the right to receive goods that are safe, of good quality, and fit for purpose
If goods are found to be defective within 6 months of purchase, you are entitled to a repair, replacement, or refund at your choice
You have the right to cancel a pre-order before goods are dispatched, subject to a reasonable cancellation fee if applicable
You have the right to accurate and honest information about the products you purchase

Cancellations

Once an order has begun processing, it may not be cancelled as your order is prepared specifically for you. If you wish to cancel before processing begins, please contact us immediately at info@bippzklothing.com. Cancellation requests are handled on a case-by-case basis.

Lost Parcels

If your order has not arrived within the expected delivery timeframe, please contact us within 14 days of the expected delivery date at info@bippzklothing.com. We will investigate with the courier on your behalf. Claims reported after 14 days may not be eligible for a replacement or refund.